FAQs

Delivery

LONG WEEKEND DELIVERY SCHEDULE (NSW ONLY)

Due to the long weekend closures, please be advised that our delivery services for both Sydney Metro and the wider NSW area will be temporarily affected.

For our Sydney Metro customers, please note that deliveries will resume from Tuesday 30th of January.

For our Greater NSW customers, deliveries will resume from Saturday 3rd of February.


We appreciate your understanding during this period and apologise for any inconvenience caused. Please plan your orders accordingly to ensure a smooth and timely delivery after the long weekend.

WHAT DO WE OFFER?

Providoor is revolutionizing the dining experience by offering a diverse range of services. Whether you’re in need of a quick, hot meal within 30 minutes or planning a special dinner party, Providoor has you covered. With an emphasis on quality and convenience, Providoor is your solution to a hassle-free dining experience at home.

Now Offering:

HOT Meals by PROVIDOOR LOCAL  (Less than 30 minutes delivery): This service is ideal for those looking for a quick and convenient meal option. You can order a hot meal and have it delivered to your doorstep in less than 30 minutes. This is perfect for people on the go or those who want a freshly prepared meal without the hassle of cooking.

OR

Scheduled FROZEN Meals by PROVIDOOR FROZEN (Delivered via courier): Providoor also caters to individuals who prefer planning their meals in advance. You can schedule frozen meals to be delivered via courier at a time that suits you. This is an excellent option for those who want to plan dinner parties, stock up on meals for the week, or simply enjoy the convenience of having frozen meals ready for consumption.

HOW MEAL DELIVERY WORKS?

Our aspiration is to cover 95% of Australian consumers by the end of 2024. We are starting in October 2023 with 4 Providoor Local kitchens in Sydney in the suburbs of Strathfield, Five Dock, Neutral Bay and Moore Park. Our Frozen product will be initially available in greater Sydney, Melbourne and Brisbane. We will update registered customers regularly as we expand our reach and are able to serve new areas. The delivery of food from Providoor Local kitchens will occur through our own drivers or Uber Eats, whichever is faster. For Frozen, we have partnered with Australia’s leading distributor HDS to bring you our food with great convenience and accuracy.

MINIMUM ORDER SIZE & DELIVERY FEE?

Providoor Frozen

  • Minimum order value is $70 after application of any discounts
  • Delivery fee is a flat fee of $19. Delivery is free for orders with a value above $150

 

Providoor Local  

  • No minimum order value
  • Delivery fee is $5.49. In the event a 3rd party courier is used for your order, additional fees may be charged by such carrier directly to the customer. 
NSW DELIVERY AREAS

In New South Wales, we deliver Providoor Frozen five times a week from Monday through to Friday in the Sydney Metro area.

You can choose to be delivered during day time (7am to 6pm) or night time (Midnight to 7am). Just decide what suits you best.

We are also servicing the Blue Mountains, the Central Coast up to Newcastle and the Wollongong coast with deliveries on Monday during daytime (7am to 6pm) and Saturday morning (Midnight of Friday to 7am Saturday morning).

We will need a bit of lead time for your order to be individually packed and delivered. So for a day delivery the next day (day or night), the order needs to be with us by 9am the day before.

QUEENSLAND

In Queensland, we deliver Providoor Frozen weekly in the Brisbane metro areas, in the Gold Coast, the Sunshine Coast and the Toowoomba areas every Friday from 7am to 6pm.

We will need a bit of lead time for your order to be individually packed and delivered. So for a Friday delivery, the order needs to be with us by 9am the Tuesday before.

VICTORIA

In Victoria, we deliver Providoor Frozen weekly in the greater Melbourne area, in Ballarat, Bendigo, Geelong, and Mornington Peninsula areas every Friday from 7am to 6pm.

We will need a bit of lead time for your order to be individually packed and delivered. So for a day delivery on Friday, the order needs to be with us by 9am the Tuesday before.

FAQ

How do I order?

You can make payment via credit card on our website or using Apple Pay or Google Pay. Just click on the shopping cart icon on the top right hand corner of the website, and follow the instructions.

How long does shipping take?

For our Providoor LOCAL orders, you should expect a delivery around 30 minutes from the time of placing.

For our Providoor FROZEN orders, please refer to our page here for exact information. 

How do I pay?

You can make payment via credit card on our website or using Apple Pay, Google Pay or Afterpay. Just click on the shopping cart icon on the top right hand corner of the website, and follow the instructions.

How do I return an item?

In the unfortunate event you need to request a refund, please reach out to us directly here.