Terms & Conditions

2. Cancellation policy: Customers can cancel their orders within a limited time frame, before the order has been dispatched to customer. Should a cancellation be needed, please reach out directly to the Customer Service Team.

3. Privacy policy: The website ensures the protection of customer data and privacy in accordance with legal regulations. Please see below for more details. 

4. Liability: The website is not liable for any damages or losses incurred by customers due to the actions or inactions of restaurants or third-party service providers.

5. Intellectual property: The website owns the intellectual property rights to its content, and customers are not authorized to use or distribute such material without prior permission.

6. Governing law and jurisdiction: The terms and conditions are governed and interpreted in accordance with the laws of the respective jurisdiction and any disputes arising shall be resolved in a court of competent jurisdiction.

7. Discount and Promotion Exclusions on Bundled Products: Our website offers a variety of bundled products, which are combinations of different food items offered at a discounted rate, providing exceptional value and savings compared to purchasing each item separately. Due to the already discounted nature of these bundles, we regret to inform our customers that additional promotional codes, discounts, or special offers cannot be applied to the purchase of bundled products or already discounted products. We carefully curate these bundles to maximise customer satisfaction and value, and we encourage our customers to take advantage of these specially priced offerings as they are.

Giveaways, Promotions & Competitions Terms & Conditions

1. Eligible Entrants: Entry is open to Australian residents who are 18 years and over. All employees and contractors of Providoor, or any affiliated companies are not eligible to participate in competitions, promotions and giveaways. Winners must be within our available delivery areas, within Australia. 

2. How to enter: Enter required details during the promotional period.

3. Winner Selection and Notification: The winner/s of Providoor run giveaways, promotions and competitions will be decided by a third party random selector using the entrants details. The winners may be contacted by a Providoor employee via email, phone or social media.

4. Disclaimers and Limitations of Liability: Providoor, and affiliated companies are not liable for any loss, damage, or injury resulting from participation in competitions, giveaways or promotions. 

5. Modification of Terms: Providoor reserves the right to modify the terms and conditions of competitions, giveaways and promotions at any time, with or without notice.

6. Privacy clause: We value your privacy and are committed to protecting your personal information. Personal data collected as part of competitions, giveaways and promotions will be used solely for the purposes of administering the competition, giveaway or promotion, contacting winners and supplying future promotional marketing material. By entering this competition, you consent to the collection, storage, and use of your personal information for these purposes. If you have any questions or concerns about the handling of your personal information, please contact us at support@providoor.com.au

7. Discount and Promotion Exclusions on Bundled Products: Our website offers a variety of bundled products, which are combinations of different food items offered at a discounted rate, providing exceptional value and savings compared to purchasing each item separately. Due to the already discounted nature of these bundles, we regret to inform our customers that additional promotional codes, discounts, or special offers cannot be applied to the purchase of bundled products or already discounted products. We carefully curate these bundles to maximise customer satisfaction and value, and we encourage our customers to take advantage of these specially priced offerings as they are.